Gambling is entertainment — and at RichCity88, we want it to stay that way. This page sets out everything Malaysian players need to know about our responsible gambling commitment: our strict 21+ policy, the tools available to manage your play, how to spot the warning signs of problem gambling, and where to get help if you or someone you know needs it.
At RichCity88, we believe that genuine responsible gambling isn't just a regulatory checkbox — it's a core part of how we operate every day. Gambling, when approached with the right mindset, is a form of leisure entertainment no different from going to a concert or watching a Liga Super Malaysia match with friends. The key is keeping it in that context.
The reality is that gambling can become harmful for some people. Problem gambling affects not just the individual, but their families and wider social networks. In Malaysia, as in other markets, awareness of gambling-related harm is growing — and we take our role in addressing it seriously. RichCity88 will never profit from players who are struggling. If we identify patterns consistent with problem gambling in a player's account, we will reach out proactively.
This page gives you a clear picture of what responsible gambling means on our platform — the tools available to every player, how to recognise warning signs, what self-exclusion involves, and where to access professional support both in Malaysia and internationally. We encourage every player, regardless of whether they feel they have a problem, to read through this information.
No gambling if you cannot afford the losses. Every bet placed on RichCity88 should come from discretionary entertainment funds — never from savings, bill money, or borrowed funds. If a potential loss would create financial hardship, it is not a responsible bet.
Set time and money limits before you start, not after. The most effective responsible gambling habit is deciding on your session budget and time limit before you open any game. Our deposit limit and session timer tools make this easy to enforce automatically.
Accept that losses are the expected outcome, not the exception. All casino games operate with a house edge. Over time, the house wins. Playing with the expectation of profit will lead to chasing behaviour. Play to enjoy the experience, not to win back losses.
Gambling is a solo decision — never under pressure. Do not gamble to impress others, because friends or family are doing it, or because of social pressure. Your gambling decisions should be your own, made calmly and with clear thinking.
Take breaks. Step away. Close the app. Continuous play impairs judgement and reduces enjoyment. Use our built-in session timer to schedule regular breaks. If a session stops being fun, end it.
Be honest with yourself. If you answer "Yes" to two or more of the following questions, we encourage you to read the Support Resources section below and consider speaking to a professional.
If you need to talk to someone, see the Support Resources section below. Help is available in Malaysia and internationally.
RichCity88 enforces a strict minimum age of 21 years old for all real-money gaming. Mandatory identity verification is required before any withdrawal. Accounts found to belong to players under 21 will be permanently closed and balances forfeited.
All of these tools are available free of charge to every registered RichCity88 player. Access them anytime from your account settings.
Set a daily, weekly, or monthly maximum deposit limit on your account. Once the limit is reached, no further deposits will be accepted until the limit period resets. Limits can be lowered immediately but increases take 7 days to take effect — a deliberate cooling-off measure.
✓ Active on All AccountsSet a cap on how much you are willing to lose within a defined period. When your net losses reach the specified limit, your account will be temporarily restricted from further wagering until the period expires. This prevents chasing behaviour during losing sessions.
✓ Available in Account SettingsSpecify the maximum length of any single gaming session. When your set time is reached, you will receive an on-screen notification and be automatically logged out if you choose to enable this feature. Regular breaks improve decision-making and maintain enjoyment.
✓ Available in Account SettingsEnable periodic reality check notifications that appear during active gaming sessions. These on-screen prompts display your current session duration, net wagering result, and a reminder that you can end your session at any time. Available at 30-minute, 1-hour, or 2-hour intervals.
✓ Available in Account SettingsRequest a temporary account suspension for a period of your choosing — 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or wager. Your account balance is preserved and you may withdraw any remaining balance after the cooling-off ends.
✓ Contact Support to ActivateRequest a formal self-exclusion from the RichCity88 platform for a minimum period of 6 months, up to permanent exclusion. Once activated, your account will be closed, you cannot re-register, and any remaining balance will be returned to you after identity verification. This is our strongest player protection tool.
✓ Contact Support — Processed Within 24hSelf-exclusion is the most comprehensive tool available to players who feel their gambling is becoming a problem — or who simply want to take an extended, enforced break. At RichCity88, we take self-exclusion requests seriously and process them without question or delay.
Once a self-exclusion is in place, we will take reasonable technical steps to prevent you from re-registering a new account. We will also suppress any marketing communications to your registered email address or phone number for the duration of the exclusion.
Important: Self-exclusion from RichCity88 does not automatically apply to other gambling platforms. If you are experiencing problem gambling, we strongly encourage you to contact other operators you use and request self-exclusion there as well. National self-exclusion schemes, where they exist, may also be available to you.
Your account is suspended for 6 months. You cannot log in, deposit, or wager during this period. Your balance is preserved. After 6 months, you must actively contact us to request reinstatement — it will not happen automatically.
An extended 12-month suspension that provides a full year away from the platform. Reinstatement requires a written request, a 7-day waiting period, and completion of a brief responsible gambling acknowledgement.
Your account is permanently closed and cannot be reopened under any circumstances. This is irreversible. Your remaining balance (if any) will be returned to your nominated payment method after identity verification is complete.
Contact Support via Live Chat or email at [email protected] — state clearly that you are requesting self-exclusion and specify your preferred duration.
Verify Identity — provide your registered email and username so we can locate your account immediately.
Exclusion Applied — your account will be suspended within 24 hours of your verified request. You will receive email confirmation.
RichCity88 enforces a minimum age of 21 years old for all real-money gambling activity on the platform. This is a firm and non-negotiable policy. All new players must complete KYC identity verification — including submission of a government-issued photo ID — before their first withdrawal is processed. Any account found to belong to a person under 21 will be permanently closed without warning and all associated funds will be forfeited.
We urge all players who share devices with younger family members — whether in Kuala Lumpur, Petaling Jaya, Shah Alam, or elsewhere in Malaysia — to ensure their RichCity88 account is password-protected and that minors cannot access it. Enable two-factor authentication from your account settings for an additional layer of protection.
If you or someone you know is struggling with gambling-related harm, professional help is available. Below are support services accessible to Malaysian players and international resources.
A national helpline operated by the Malaysian Ministry of Women, Family and Community Development. Provides confidential counselling and referrals for individuals and families affected by gambling and other social issues. Available 24 hours a day, 7 days a week, in Bahasa Melayu and English.
A volunteer-run emotional support service for individuals in distress, including those dealing with compulsive behaviour, depression, anxiety, and gambling-related stress. Confidential and non-judgmental. Serving players in Kuala Lumpur and the Klang Valley area.
One of the world's leading responsible gambling support organisations. GamCare provides a free, confidential helpline, live chat support, forums, and structured counselling for people affected by problem gambling. Resources are available in English and accessible online from Malaysia.
A fellowship-based support programme for people who believe they may have a gambling problem. Modelled on the 12-step recovery framework. Online meetings are accessible to Malaysians from Johor Bahru to Penang without requiring in-person attendance. All participation is voluntary and anonymous.
A specialist charity offering intensive residential and online treatment programmes for severe gambling addiction. Gordon Moody's programmes are designed for individuals for whom standard counselling has not been sufficient. Referrals can be arranged through other support organisations listed here.
Our own support team is available 24/7 in English, Bahasa Melayu, and Mandarin. If you want to set up responsible gambling tools, request a cooling-off period, or initiate self-exclusion, contact us directly. All responsible gambling requests are handled with complete confidentiality and prioritised over all other enquiries.
Responsible gambling is not a policy we adopted reluctantly to satisfy a licensing condition. It is a core part of how we view our relationship with Malaysian players and the communities they come from. The platform we have built — from Kuala Lumpur to Kota Kinabalu — is only valuable if the people using it are doing so safely.
Below are the specific commitments we make as an operator to every player on our platform:
Strict 21+ age enforcement: We verify the age of every player who requests a withdrawal. We do not allow underage players to use our platform under any circumstances.
Free and accessible player tools: All responsible gambling tools — deposit limits, loss limits, session timers, cooling-off, and self-exclusion — are provided free of charge and can be activated without requiring any special approval process.
Proactive monitoring: Our platform monitors account activity for patterns consistent with problem gambling behaviour, including escalating deposit sizes, extended sessions, and frequent late-night play. We may reach out proactively if we observe concerning patterns.
No marketing to vulnerable players: Players who have activated any responsible gambling tool, placed themselves on a cooling-off period, or self-excluded will not receive any promotional marketing communications from RichCity88 during or after their restriction period.
Respectful and non-judgmental support: Any player who contacts our team about responsible gambling concerns will be treated with complete respect and confidentiality. We will never attempt to dissuade a player from using responsible gambling tools or taking a break.
Continuous improvement: We regularly review and update our responsible gambling policies, tools, and staff training to reflect current best practices and evolving community needs across Malaysia.
The following behaviours may indicate that gambling has moved beyond entertainment and is becoming harmful:
Spending more time or money gambling than intended, repeatedly
Gambling with money meant for rent, bills, groceries, or other essentials
Borrowing money or selling personal items specifically to fund gambling
Chasing losses — placing larger bets to try to recover earlier losses
Lying to family or friends about the extent of gambling activity
Gambling to escape negative emotions, stress, anxiety, or family conflict
Feeling anxious, irritable, or distressed when not gambling or when trying to stop
Neglecting work responsibilities, personal relationships, or self-care due to gambling
Gambling should always be enjoyable. If you're in a good place and ready to play responsibly, RichCity88 is here for you — with over 1,000 games, local Malaysian payment methods, and 24/7 support in English, Bahasa Melayu, and Mandarin. Remember: 21+ only, and play within your limits.
🔞 For players aged 21 and above only. | Terms & Conditions | Privacy Policy | For gambling support in Malaysia: Talian Kasih 15999